Introduction and Fundamentals of Anatomy (Module 1)

• 9 a.m. to 12 p.m.: Introduction to training, hygiene and safety. Beginning of the fundamentals of the anatomy of hands, feet and nails.
  • Presentation of the tools and setting up of the work plan. Instruments, brushes, accessories. Capsules and shapes
  called "stencils". Filing equipment. Drying and polymerization equipment. Training equipment. Equipment
  complementary.
  • Master the hygiene and safety rules. Hygiene and safety. Know the mandatory hygiene measures to be respected, for
  your equipment, your customers and yourself. Know the safety measures to protect your health and that of your customers. The
  protective equipment.
  • Fundamentals of the anatomy of the hands and feet and nails. Presentation of the nail, its role, its functioning, its
  Anatomical and dermatological dimension. Theory on the Morphology and structure of the nail apparatus. Physiology of the nail
  hands and feet.
• 1 p.m. to 5 p.m.: Continuation of anatomy and introduction to aesthetic products.
  • Theory on the Morphology and structure of the nail apparatus. Physiology of the fingernail and toenail. •
  Knowing how to choose the right actions in any situation.
  • Products used in the profession and their regulations.
  • QCM on the skills covered during the day

Fundamentals of Aesthetic Products (Module 1)

• 9 a.m. to 12 p.m.: Composition of aesthetic products, interactions and effects on the skin.
  • Understand the different forms of cosmetic products.
  • Their regulation.
  • Main ingredients used in aesthetic products:
  cleaning agents, moisturizers, preservatives, perfumes, colorants, etc.
  • Product labeling: how to read and interpret labels to understand the composition of products. • Effects and functions of each type of ingredient.
• 1 p.m. to 5 p.m.: Techniques for safe product use.
  • Importance of understanding ingredients to ensure safe and effective use of products. Their applications. • Effects
  Aesthetic Products on the Skin; Short-term effects: hydration, mattification, radiance, etc. Long-term effects: aging
  skin, sensitization, dehydration, etc. Impact of ingredients on different skin types: dry skin, oily skin, sensitive skin
  sensitive, etc.
  • Case Studies and Practical Exercises Analysis of cosmetic product labels to identify ingredients and their effects
  potential on the skin. Case study on skin reactions and interactions between products and the skin. Discussions in
  group on best practices for choosing and using aesthetic products according to individual skin needs. •
  QCM on the skills covered during the day

Diagnostic and Care Techniques (Module 2)

• 9 a.m. to 12 p.m.: Diagnostic techniques for hand and foot care.
  • Composition, Diseases & Contraindications.
  • Introduction to diagnostic techniques for assessing the condition of the skin and nails of the hands and feet.
  • Identification of the main skin problems: dryness, calluses, warts, ingrown toenails, etc.
  • Know how to recognize a diseased nail.
  • Use of professional tools for examination and evaluation of skin and nails.
  • Practice diagnostic techniques through case studies and practical exercises.
• 1 p.m. to 5 p.m.: Specific care protocols according to diagnoses.
  • Presentation of care protocols adapted to the different skin diagnoses identified.
  • Analysis of clinical cases to understand different diagnostic and treatment scenarios.
  • Specific hand care: exfoliation, hydration, cuticle treatment, massage, etc.
  • Specific foot care: foot bath, scrub, callus treatment, massage, etc.

Diagnostic and Care Techniques (Module 2)

• 9 a.m. to 12 p.m.: Continuation of treatment protocols, practice on mannequins.
  • Reminder of diagnostic techniques and treatment protocols taught.
  • Practical demonstrations of care techniques and supervision of participants during practice.
  • Implementation of specific hand care.
• 1 p.m. to 5 p.m.: Evaluation of techniques learned and correction.
  • Practical diagnostic exercises on models or between participants.
  • Group discussions on best practices and challenges encountered in the diagnosis and care of hands and feet. •
  Opportunity for participants to ask questions and receive additional guidance

Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Intensive practice of hand care and nail beauty
  • Nail Preparation and Strengthening The secrets of perfect nail preparation: cleaning, filing, cuticles, etc.
  Nail strengthening techniques: using the right products to strengthen and protect natural nails.
  Application of the specific technique for applying semi-permanent varnish: base, color, finish. Creation of the French
  Manicure Trainer demonstration on nail preparation and strengthening.
  • Practical Learning Workshops Practical exercises on capsules and on realistic training hands to put into practice
  preparation and reinforcement techniques. Individual advice and corrections from the instructor to improve the
  technical.
• 1 p.m. to 5 p.m.: Intensive practice of foot care and beauty.
  • Review of basic foot care steps: soaking, exfoliation, callus treatment, nail cutting and filing, care
  cuticles, massage, etc. Deepening of specific massage techniques for the feet for relaxation
  maximum and improved blood circulation. Use of professional tools for effective treatment of problems
  common foot problems: calluses, corns, ingrown toenails, etc. Practical demonstrations of advanced techniques and tips for a
  precise execution.
  • Application of Semi-Permanent Varnish on Nails Introduction to the basics of applying semi-permanent varnish: preparation of the
  nails, application of base coat, color and finish. Selection of colors and finishes adapted to the client's preferences
  and current trends. Techniques for a uniform and smudge-free application of semi-permanent varnish. Tips for
  ensure long-lasting hold and a professional finish

Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Advanced techniques for nail extensions using paper forms.
  • Review of Fundamentals and Care Techniques Summary of the key points covered in previous modules:
  Introduction and fundamentals of anatomy. Fundamentals of aesthetic products. Diagnostic and care techniques for
  hands and feet. Discussion of the main concepts and techniques learned and their importance in aesthetic practice.
  • Theory - The geometry of the nail The different shapes of natural nails. Introduction to the template, learning the different placements. Construction to create solid and aesthetic nail extensions. Proper use of specific equipment and products
  at every step of the process.
  • Theory and techniques of the nail extension application protocol with shaped papers called "stencils". Introduction to the stencil,
  learn the different placements for the different shapes requested. Explanation and demonstration by the trainer on the
  extension protocol. Preparation of the natural nail without manicure. Workshops for learning hand techniques
  training and on real hands.
• 1:00 p.m. to 5:00 p.m.: Advanced techniques for nail extension with paper forms. • Nail removal and cleaning techniques to ensure a clean base. Air removal to prevent the formation of
  bubbles under the extensions. Polishing the natural nail to promote product adhesion. Applying form paper to create
  the structure of the extension.
  • Intensive Practice and Implementation of Techniques on training hands Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions.
  • Workshops for learning techniques using the training hand and real hand.
  • Nail creation

Aesthetic Care Practices (Module 3)

• From 9 a.m. to 12 p.m. and from 1 p.m. to 5 p.m.: practice of advanced techniques for nail extensions using paper forms.
  • Intensive Practice and Implementation of Techniques on hand model. Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions. Application of nail art learned at the trainee's choice.
  • Discussion of challenges encountered and successes during practice.
  • Review of key points and best practices for successful nail extension application.

Training, Supervision and Coordination of the Team for Optimal Quality of Service (Module 4)

• 9:00 a.m. - 12:00 p.m.: Principles of Team Management and Staff Training
  • Introduction: Understand the importance of training, supervising and coordinating a team of practitioners to ensure the quality of
  services and customer satisfaction. Acquire specific skills to take into account a possible disability and
  adapt your speech and practices accordingly. Raise awareness of adequate reception in disability situations to guarantee a
  positive experience for all customers.
  • Introduction to team management principles to ensure optimal quality of service.
  • Staff training techniques adapted to ensure high quality services.
  • Awareness of adapting discourse and practices to take into account possible disabilities among customers.
• 1:00 p.m. - 5:00 p.m.: Supervision and Coordination of the Team and Awareness of Reception in Situations of
  Disability
  • 1:00 p.m. - 3:00 p.m.: Approach to team supervision and coordination to ensure consistency and effectiveness of
  services. Communication techniques to coordinate tasks and solve problems within the team.
  Awareness of adapting practices and procedures to meet the needs of customers with disabilities.
  • 3:00 p.m. - 5:00 p.m.: Awareness of the different types of disability and their implications for service delivery. Training at
  adequate reception in a situation of disability: inclusive communication, spatial planning, personalized assistance, etc.
  Practical exercises to develop reception skills adapted to different types of disability.

Assessments and Professional Situation (Module 5)

• 9 a.m. to 12 p.m.: General review of all modules and preparation for assessments.
• 1 p.m. to 5 p.m.: Written theoretical exams.

Assessments and Professional Situation (Module 5)

• 9 a.m. to 12 p.m.: Practical assessments on foot care and the application of semi-permanent varnish. • Professional situation on
  model.
• 1 p.m. to 5 p.m.: Practical assessments on nail care and extensions on paper forms. • Professional situation on
  model

Speed ​​and dexterity Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Speed ​​and dexterity Advanced techniques for nail extensions with paper forms.
  • Review of Fundamentals and Care Techniques Summary of the key points covered in previous modules:
  Introduction and fundamentals of anatomy. Fundamentals of aesthetic products. Diagnostic and care techniques for
  hands and feet. Discussion of the main concepts and techniques learned and their importance in aesthetic practice.
  • Theory - The geometry of the nail The different shapes of natural nails. Introduction to the template, learning the different placements. Construction to create solid and aesthetic nail extensions. Proper use of specific equipment and products
  at every step of the process.
  • Theory and techniques of the nail extension application protocol with shaped papers called "stencils". Introduction to the stencil,
  learn the different placements for the different shapes requested. Explanation and demonstration by the trainer on the
  extension protocol. Preparation of the natural nail without manicure. Workshops for learning hand techniques
  training and on real hands.
• 1:00 p.m. to 5:00 p.m.: Speed ​​and dexterity Advanced techniques for nail extension with paper forms. • Nail removal and cleaning techniques to ensure a clean base. Air removal to prevent the formation of
  bubbles under the extensions. Polishing the natural nail to promote product adhesion. Applying form paper to create
  the structure of the extension.
  • Intensive Practice and Implementation of Techniques on training hands Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions.
  • Workshops for learning techniques using the training hand and real hand.
  • Nail creation

Speed ​​and dexterity Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Speed ​​and dexterity Advanced techniques for nail extensions with paper forms.
  • Review of Fundamentals and Care Techniques Summary of the key points covered in previous modules:
  Introduction and fundamentals of anatomy. Fundamentals of aesthetic products. Diagnostic and care techniques for
  hands and feet. Discussion of the main concepts and techniques learned and their importance in aesthetic practice.
  • Theory - The geometry of the nail The different shapes of natural nails. Introduction to the template, learning the different placements. Construction to create solid and aesthetic nail extensions. Proper use of specific equipment and products
  at every step of the process.
  • Theory and techniques of the nail extension application protocol with shaped papers called "stencils". Introduction to the stencil,
  learn the different placements for the different shapes requested. Explanation and demonstration by the trainer on the
  extension protocol. Preparation of the natural nail without manicure. Workshops for learning hand techniques
  training and on real hands.
• 1:00 p.m. to 5:00 p.m.: Speed ​​and dexterity Advanced techniques for nail extension with paper forms. • Nail removal and cleaning techniques to ensure a clean base. Air removal to prevent the formation of
  bubbles under the extensions. Polishing the natural nail to promote product adhesion. Applying form paper to create
  the structure of the extension.
  • Intensive Practice and Implementation of Techniques on training hands Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions.
  • Workshops for learning techniques using the training hand and real hand.
  • Nail creation

Speed ​​and dexterity Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Speed ​​and dexterity Advanced techniques for nail extensions with paper forms.
  • Review of Fundamentals and Care Techniques Summary of the key points covered in previous modules:
  Introduction and fundamentals of anatomy. Fundamentals of aesthetic products. Diagnostic and care techniques for
  hands and feet. Discussion of the main concepts and techniques learned and their importance in aesthetic practice.
  • Theory - The geometry of the nail The different shapes of natural nails. Introduction to the template, learning the different placements. Construction to create solid and aesthetic nail extensions. Proper use of specific equipment and products
  at every step of the process.
  • Theory and techniques of the nail extension application protocol with shaped papers called "stencils". Introduction to the stencil,
  learn the different placements for the different shapes requested. Explanation and demonstration by the trainer on the
  extension protocol. Preparation of the natural nail without manicure. Workshops for learning hand techniques
  training and on real hands.
• 1:00 p.m. to 5:00 p.m.: Speed ​​and dexterity Advanced techniques for nail extension with paper forms. • Nail removal and cleaning techniques to ensure a clean base. Air removal to prevent the formation of
  bubbles under the extensions. Polishing the natural nail to promote product adhesion. Applying form paper to create
  the structure of the extension.
  • Intensive Practice and Implementation of Techniques on training hands Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions.
  • Workshops for learning techniques using the training hand and real hand.
  • Nail creation

Speed ​​and dexterity Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Speed ​​and dexterity Advanced techniques for nail extensions with paper forms.
  • Review of Fundamentals and Care Techniques Summary of the key points covered in previous modules:
  Introduction and fundamentals of anatomy. Fundamentals of aesthetic products. Diagnostic and care techniques for
  hands and feet. Discussion of the main concepts and techniques learned and their importance in aesthetic practice.
  • Theory - The geometry of the nail The different shapes of natural nails. Introduction to the template, learning the different placements. Construction to create solid and aesthetic nail extensions. Proper use of specific equipment and products
  at every step of the process.
  • Theory and techniques of the nail extension application protocol with shaped papers called "stencils". Introduction to the stencil,
  learn the different placements for the different shapes requested. Explanation and demonstration by the trainer on the
  extension protocol. Preparation of the natural nail without manicure. Workshops for learning hand techniques
  training and on real hands.
• 1:00 p.m. to 5:00 p.m.: Speed ​​and dexterity Advanced techniques for nail extension with paper forms. • Nail removal and cleaning techniques to ensure a clean base. Air removal to prevent the formation of
  bubbles under the extensions. Polishing the natural nail to promote product adhesion. Applying form paper to create
  the structure of the extension.
  • Intensive Practice and Implementation of Techniques on training hands Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions.
  • Workshops for learning techniques using the training hand and real hand.
  • Nail creation

Speed ​​and dexterity Aesthetic Care Practices (Module 3)

• 9 a.m. to 12 p.m.: Speed ​​and dexterity Advanced techniques for nail extensions with paper forms.
  • Review of Fundamentals and Care Techniques Summary of the key points covered in previous modules:
  Introduction and fundamentals of anatomy. Fundamentals of aesthetic products. Diagnostic and care techniques for
  hands and feet. Discussion of the main concepts and techniques learned and their importance in aesthetic practice.
  • Theory - The geometry of the nail The different shapes of natural nails. Introduction to the template, learning the different placements. Construction to create solid and aesthetic nail extensions. Proper use of specific equipment and products
  at every step of the process.
  • Theory and techniques of the nail extension application protocol with shaped papers called "stencils". Introduction to the stencil,
  learn the different placements for the different shapes requested. Explanation and demonstration by the trainer on the
  extension protocol. Preparation of the natural nail without manicure. Workshops for learning hand techniques
  training and on real hands.
• 1:00 p.m. to 5:00 p.m.: Speed ​​and dexterity Advanced techniques for nail extension with paper forms. • Nail removal and cleaning techniques to ensure a clean base. Air removal to prevent the formation of
  bubbles under the extensions. Polishing the natural nail to promote product adhesion. Applying form paper to create
  the structure of the extension.
  • Intensive Practice and Implementation of Techniques on training hands Practical sessions to put into practice the
  preparation, application and filling techniques for nail extensions. Supervision and individualized advice from
  the instructor to perfect the participants' technique. Application of products related to the different stages of construction
  nail extensions.
  • Workshops for learning techniques using the training hand and real hand.
  • Nail creation

Customer reception (Module 1)

9 a.m. to 12 p.m.: Introduction
and training objectives.

• Presentation of activity, skills and assessment benchmarks.
• Customer reception: Theory and best practices.

1 p.m. to 5 p.m.: Practical telephone and face-to-face reception exercises.

• Role playing games
  and scenarios: reception, appointment making, product information.

Active listening (Module 1)

9 a.m. to 12 p.m.: Principles and techniques.

• Workshops on putting listening into practice
  active.

1 p.m. to 5 p.m.: Practical cases

• Collect customer expectations in store.
• Analysis and feedback of the exercises.

Adapting your speech to the client’s characteristics (Module 2)

9 a.m. to 12 p.m.: Adapt your speech to the client’s characteristics

• Case studies and concrete examples

1 p.m. to 5 p.m.: Role playing games

• Adapting the speech according to the client
• Feedback and corrections

Customer Experience Analysis (Module 3)

9 a.m. to 12 p.m.: Analysis of customer experience

• Methodology and activity indicators
• Real case analysis exercises o

1 p.m. to 5 p.m.: Identification of corrective actions to improve customer loyalty

• Practical workshops and exchanges of good practices relating to

Synthesis, revision and reconstituted professional situation (Module 1, 2 and 3)

9 a.m. to 12 p.m. - Summary of learning and revisions

• Preparation for the final assessment.

1 p.m. to 5 p.m. - Recreated professional situation

• Welcoming the customer and gathering their needs.
• Adaptation of the speech and proposal of services.
• Analysis of customer experience and proposal of corrective actions
• Feedback and conclusion of professional training

Active listening, exchange and reformulation techniques (Module 1)

9 a.m. to 12 p.m. - Introduction and objectives of the training
General presentation of the training program.

• Specific objectives and expectations of the training. Organization of the days and evaluation methods
• Active listening, exchange and reformulation techniques
• Principles of active listening: definition and importance
• The different active listening techniques: reformulation, questioning, validation.
• Identify and understand customer expectations and needs.
• Techniques for establishing a climate of trust with the client.
• Concrete examples and case studies illustrating active listening

1 p.m. - 5 p.m. - Practical exercises in active listening and exchange with customers

• Workshops for putting active listening techniques into practice
• Role playing: dialogue scenarios with fictitious clients
• Analysis of exchanges and feedback on the techniques used
• Role plays and scenarios: reception, argumentation and conclusion of the sale
• Simulation scenarios: welcoming a customer in store, making an appointment, providing information on products
• Argumentation and objection response techniques
• Closing the sale: techniques and tips to successfully finalize the exchange
  Personalized feedback and practice adjustments

Argumentation of priority services and proposal of suitable products (Module 2)

9 a.m. to 12 p.m. - Presentation of argumentation techniques: convincing and persuading
Identification of customer needs and desires.

• Techniques for responding to objections.
• presentation of products and services: highlighting features and benefits.
• Concrete case studies and successful examples

1 p.m. to 5 p.m. - Role playing games

• Argumentation and sale of products
• Simulation of real situations: Customer with specific needs. Cross-selling and additional selling.
• Answer objections and close the sale.
• Feedback and corrections of role-playing games.
• Practical workshops: Proposal of adapted products, Analysis of concrete cases, Development of personalized sales scripts
• Role-play: Argumentation and sale of products in diverse scenarios
  

Customer Loyalty Strategies (Module 3)

9 a.m. - 12 p.m.: Theory of customer loyalty
Importance of customer relationship “before and after the sale”

• Presentation of loyalty tools: loyalty cards, newsletters, special offers, etc.
• Techniques for creating a lasting relationship with customers
• Case studies of successful loyalty strategies

1 p.m. to 5 p.m. - Practical workshops.

• Creation of loyalty cards and rewards programs
• Simulation of sending newsletters and promotional communications.
• Organization of events and promotional campaigns.
• Development of customer follow-up scripts and post-sales calls
• Feedback on created tools and adjustments
  

Customer Experience Analysis (Module 3)

9 a.m. to 12 p.m. Merchandising theory

• Principles and rules
• Examples of successful merchandising.
• Sales area layout: hot and cold zones
• Product enhancement techniques: facing, labeling, lighting
• Accessibility and inclusiveness in spatial planning
  

1 p.m. to 5 p.m. - Product display exercises and sales area layout.

• Practical workshops for creating attractive window displays.
• Arranging shelves according to the principles learned and staging products to attract attention
• Evaluation and feedback of the scenarios.
• Adaptation of the layout for people with disabilities
  
  

Creation of physical and digital marketing content (Module 5)

9 a.m. to 12 p.m. - Theory of marketing content creation ,

• Examples of successful marketing campaigns, Selection of tools and platforms for content creation (Canva, Adobe Spark, etc.),
• Photography and Writing Techniques for Social Media
• Using hashtags and mentions to increase visibility

1 p.m. - 5 p.m.: Practical workshops on creating content for social networks

• Taking photos and creating videos to promote products and services, writing attractive and engaging posts for various social platforms.
• Planning and publishing content on social networks, analyzing performance and adjusting content strategies.