These General Conditions of Sale (GCS) govern the contractual relations between Beautilux SARL , a company specializing in the distribution of cosmetic products for professionals, and any customer making a purchase via the site beautilux.fr , beautilux.online or beautilux.org .

By validating his basket and proceeding to payment, the customer expressly acknowledges that he is acting as a professional and accepts these conditions without reservation.

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1.1 Scope of application

These T&Cs apply exclusively to sales made between professionals ( B to B ) via the websites beautilux.fr , beautilux.online or beautilux.org .

They take precedence over any other document or condition of purchase originating from the customer, unless expressly agreed in writing by Beautilux SARL.

No sales will be made to individual consumers . Any false declaration may result in the cancellation of the order and the suspension of the customer account.

Beautilux relies on the customer's declaration regarding his professional status and considers this acceptance as an irrevocable contractual commitment.

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1.2 Products and Orders

1.2.1 Presentation of Products

The products offered for sale are described and presented on the beautilux.fr , beautilux.online or beautilux.org website with the greatest possible accuracy.

However, minor variations in the visuals may exist without altering the essential characteristics of the product.

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1.2.2 Placing and Validating the Order

Any order placed on beautilux.fr , beautilux.online or beautilux.org constitutes unreserved acceptance of these T&Cs.

The customer must verify the accuracy of the information entered before final validation.

Any validated order is firm, final and cannot be cancelled without the prior agreement of Beautilux SARL.

📌 Last updated : 06/02/2024

At Beautilux SARL , we are committed to providing high quality products for beauty professionals .

In accordance with the regulations applicable in B to B (Business to Business) , our reimbursement and return conditions are specific and governed by our General Conditions of Sale (GCS) .

🚨 By validating his basket and finalizing his order, the customer confirms that he is acting as a professional and expressly acknowledges that these conditions of sale apply to him.

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2.1 Absence of Right of Withdrawal

In accordance with article L221-3 of the Consumer Code , the right of withdrawal provided for consumers (B to C) does not apply to transactions between professionals .

Thus, any order placed on our Beautilux.fr site by the customer who declares himself to be a professional is firm and final .

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2.2 Return and Exchange Conditions

We accept returns only in the following cases:

✅ Defective product or product not in accordance with the order :

If a product received has a manufacturing defect, you must contact us within 48 hours of receiving the package, providing photos of the affected product and a description of the problem .

⚠ No returns will be accepted without prior agreement from our customer service.

Return terms:

• The product must be new, unused and in its original packaging.
  
• Once your return is validated, we will provide you with instructions for returning the product to us.
  
• After receipt and verification, we will proceed with an exchange or credit on your professional account.
  
• No cash refunds will be made.
  

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2.3 Custom Products and Specific Orders

Products made to order or personalized (in particular according to your specific production needs) are neither returned nor exchanged , except in the event of proven non-conformity.

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2.4 Receipt and Verification of Products

It is the responsibility of the professional customer to check the condition of the products upon receipt of the package.

In case of damaged or opened package , you must:

• Issue a written reservation to the carrier, and keep proof (photo of the written reservation)
  
• Report the problem to us immediately with supporting photos , within 48 hours of receipt.
  
• After this period, we will not be able to accept any complaints.
  

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2.5 Cancellation of Order

Due to the B to B nature of our sales and the production on demand of certain items, no order cancellations will be accepted once payment has been made , unless exceptionally agreed by us, before the start of production or preparation thereof.

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2.6 Confirmation of Professional Status

💡 By validating their basket and proceeding to payment, the customer declares and guarantees that they are acting exclusively as a professional , in accordance with the legal provisions applicable to transactions between companies ( B to B ).

Consequently, he expressly acknowledges that these general conditions of sale are fully enforceable against him.

No sales will be made to private consumers. Any false declaration relating to the professional status of the customer may result, at the sole discretion of Beautilux , in the immediate cancellation of the order , as well as the suspension or definitive termination of the customer account , without prejudice to any action that Beautilux could take to obtain compensation for any damages suffered.

Beautilux relies on the customer's declaration regarding their professional status when validating the order and considers this acceptance as an irrevocable contractual commitment.

Any attempt at fraud or false declaration may be subject to prosecution in accordance with applicable laws.

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2.7 Contact & Customer Service

For any request regarding a return or a claim, contact our customer service:

📧 Email : contact@beautilux.fr

📞 Phone : 0465841865

📍 Postal address : Rondpoint des Français libres, 13530 Trets.

We will endeavour to respond to your request as quickly as possible and provide you with the best possible solution.

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Summary of Key Points:

✅ No right of withdrawal for professionals (B to B).

✅ Returns accepted only in case of defect or non-conformity.

✅ No cash refunds, only exchange or credit.

✅ Complaint required within 48 hours of receipt.

✅ Personalized or made-to-order products cannot be returned or exchanged.

✅ By validating their basket, customers confirm that they are professionals.

By placing an order on Beautilux.fr , you accept these conditions. We thank you for your trust and remain at your disposal for any questions.

📌 Last updated : 06/02/2024

3.1. Price

The prices displayed on the site are in euros (€), all taxes included (TTC) .

The applicable VAT is already included in the displayed price and will be detailed separately when issuing the order invoice.

Beautilux SARL reserves the right to modify its prices at any time, without notice.

However, the price charged will be that in effect at the time of final validation of the order.

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3.2. Payment

Payment is made when ordering , using the methods offered on the site:

• Bank card
  
• Bank transfer
  
• Other payment solutions offered by Beautilux SARL
  

No order will be shipped without confirmation of full payment.

In the event of non-payment, the order will be cancelled and the customer may be restricted in future purchases.

📌 Last updated : 06/02/2024

4.1. Production and Shipping Times

For products made to order:

- Products are manufactured and shipped within 15 to 45 working days , depending on the nature of the order and available stocks.

For products delivered from France:

- The products will be processed, packaged and shipped within 48 hours on working days , after confirmation of the order.

These deadlines are provided for information purposes only and may be adjusted depending on production and logistics constraints.

A delay in delivery may not under any circumstances give rise to a cancellation of the order or a claim for damages.

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4.2. Reception and Reservations

The customer is required to check the condition of the packages upon receipt and to immediately issue any necessary reservations to the carrier in the event of an anomaly (damaged product, open package, etc.). Any complaint must be made in writing within 48 hours of receipt of the package, accompanied by supporting photos and videos .

After this period, no complaints will be accepted .

📌 Last updated : 06/02/2024

5.1. Absence of Right of Withdrawal

The right of withdrawal provided for consumers does not apply to transactions between professionals (B to B), in accordance with article L221-3 of the Consumer Code.

Therefore, any order placed on beautilux.fr , beautilux.online or Beautilux.org is firm and definitive, without the possibility of withdrawal.

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5.2. Return Conditions

Returns are only accepted in the following cases:

• Defective product
  

The customer must contact Beautilux SARL within 48 hours of receipt , providing photos and a detailed description of the problem .

⚠ No returns will be accepted without prior agreement from Beautilux SARL.

• Returned products must be new, unused and in their original packaging .
  
• After verification, Beautilux SARL will proceed with an exchange or credit , but no cash refund will be made .
  

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5.3. Customized Products

Products made to order or personalized cannot be returned or exchanged, except in the event of proven non-conformity.

📌 Last updated : 06/02/2024

Beautilux SARL cannot be held responsible for:

• Non-execution or poor execution of the order due to customer error.
  
• Any delays or problems related to carriers.
  
• Use of the products after delivery (the customer is solely responsible for their proper use).
  

In all cases, the liability of Beautilux SARL is limited to the amount of the order concerned .

📌 Last updated : 06/02/2024

Beautilux SARL cannot be held responsible for any delay or non-performance resulting from a case of force majeure (e.g. natural disaster, pandemic, carrier strike, etc.). In the event of force majeure, the execution of Beautilux SARL's obligations will be suspended without any compensation being able to be claimed.

📌 Last updated : 06/02/2024

These General Terms and Conditions are subject to French law . In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Failing this, any dispute will be submitted to the exclusive jurisdiction of the competent Commercial Courts of Aix-en-Provence .

📌 Last updated : 06/02/2024

For any questions relating to these T&Cs or an order, you can contact us:

📧 Email : contact@beautilux.fr

📞 Phone : 0465841865

📍 Postal address : Rondpoint des Français Libres, 13530 Trets

By validating his order, the customer acknowledges having read and accepted without reservation these General Conditions of Sale .

📌 Last updated : 06/02/2024